ZeroTrustby Entrinsia

Terms and Conditions

Effective Date: Jan 1, 2024

1. Introduction

Welcome to Entrinsia Inc. ("Entrinsia," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of ZeroTrust and our other software applications, websites, and related services (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use our Services.

2. AI-Powered Features & Decision Making

Entrinsia leverages artificial intelligence (AI) and machine learning for identity verification, fraud detection, and decision support. These AI-driven features include:

  • Document authenticity and fraud detection.
  • Liveness detection and age verification.
  • AI-based chatbot responses for support and FAQs.

AI Limitations & Human Review

  • AI-generated recommendations are for informational purposes only and do not replace human judgment.
  • In cases where an AI decision affects a verification outcome, you may request human review to challenge or verify the result.

3. Cloud Data Storage

Data processed by Entrinsia may be stored in cloud environments managed by third-party providers, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. These cloud providers offer highly secure data storage and processing solutions, and Entrinsia has contracted with these providers to handle your data in compliance with industry standards.

  • Your data may be stored in geographically distributed data centers to ensure availability and redundancy.
  • Entrinsia implements industry-standard security protocols to protect your data while it is stored and processed in the cloud.
  • We will not share or sell your data to third parties unless required by law or necessary for the operation of our Services.

4. Updates to These Terms

We may modify these Terms at any time at our sole discretion. If we make material changes, we will notify you through the Services or other means. By continuing to use our Services after changes take effect, you agree to be bound by the updated Terms.

5. Data Collection & Privacy

Our collection and use of personal data, including AI-generated insights, are governed by our Privacy Policy. Key points:

  • We do not sell personal data to third parties.
  • Data is processed in compliance with applicable privacy laws.
  • You may request access, correction, or deletion of your data as permitted by law.

For full details, please review our Privacy Policy.

6. Account Registration & Security

To access certain features, you may need to create an account. By doing so, you agree to:

  • Provide accurate and up-to-date information.
  • Keep your login credentials confidential and not share them.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if you violate these Terms.

7. Payments & Refunds

If you purchase any paid features or products, you agree to our pricing, payment, and refund policies as stated at the time of purchase. Payments are processed via third-party providers, and we are not responsible for transaction processing errors or security breaches.

8. Acceptable Use & Prohibited Conduct

You agree not to:

  • Use the Services for illegal or fraudulent purposes.
  • Attempt to gain unauthorized access to our systems.
  • Introduce viruses, malware, or harmful code.
  • Collect or track personal data of others without consent.
  • Violate any third-party rights, including copyrights or trademarks.

9. Third-Party Services & Links

Our Services may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices. Your interactions with third parties are solely between you and them.

10. Copyright & Intellectual Property

All intellectual property rights in our Services, including software, branding, and content, belong to us or our licensors. Unauthorized use of our intellectual property is strictly prohibited.

11. Enforcement & Termination

We reserve the right to remove content, suspend accounts, or terminate access to our Services if we believe a user is violating these Terms.

12. Dispute Resolution & Arbitration

By using our Services, you agree that any disputes will be resolved through binding arbitration rather than court proceedings, except for small claims court matters. This agreement to arbitrate applies to all claims related to these Terms or our Services.

13. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that:

  • The Services will always be available or error-free.
  • Any information obtained through the Services will be accurate or reliable.

14. Limitation of Liability

To the fullest extent permitted by law, Entrinsia and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, even if we were advised of the possibility of such damages.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

16. Contact Information

If you have any questions about these Terms, you can contact us at:

Email: support@entrinsia.com